Refund policy

Returns

At Omnibus Press we want you to be pleased with your purchase every time you shop with us. Occasionally, though, we know you may want to return items, so below is our returns policy.

Defective items: You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Signed and Special Editions: We do not accept returns for Signed books, Special Editions or Boxsets unless they are defective. 

For all other items: We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days, we will send you a full refund for the price you paid for the item.

Delivery charges for defective items: If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

To return an item: Before returning any items, you will need to contact us via email at omniinfo@musicsales.co.uk. You will then be provided with a Returns Number which you must include when sending back your order. This Returns Number is a requirement for all returned orders - without it we cannot provide a refund! Please clearly write this returns number on the parcel, wrap the package securely and send the package to the address below: 

Omnibus Press
Returns Department
14-15 Berners Street
London W1T 3LJ
Email: omniinfo@wisemusic.com

In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories.

This returns policy does not affect your statutory rights

Cancelling an item: Under the United Kingdom's Consumer Contracts Regulations 2014, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our printed products, with the exception of Personalised Books which are printed specially to order. 

Please package the relevant item securely and send it to us at the same address: 

Omnibus Press
Returns Department
14-15 Berners Street
London W1T 3LJ

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you within a reasonable time, we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, we will refund within 30 days of cancellation the purchase price for that item (including any costs of outward carriage we may have charged you) less, if relevant, any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us.